Shipping policy

Shipping Policy

 

Thank you for shopping with Nora Beauty.

We aim to process and deliver your order as quickly as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been received and verified.

  • Orders are processed Monday to Friday, excluding South African public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery Times

Nora Beauty uses Aramex as our preferred courier partner.

Estimated delivery time is:

8–11 business days

Delivery times are estimates only and may vary depending on:

  • your location;

  • weather conditions;

  • public holidays;

  • peak shopping periods;

  • courier operational delays; or

  • circumstances beyond our reasonable control.

Delivery times are not guaranteed.

Shipping Delays

While we work closely with Aramex to ensure timely delivery, delays can occasionally occur.

Nora Beauty is not responsible for delays caused by the courier or events outside our reasonable control, including but not limited to:

  • severe weather;

  • natural disasters;

  • strikes or labour disruptions;

  • customs inspections (where applicable);

  • incorrect delivery information supplied by the customer;

  • high shipping volumes; or

  • other unforeseen operational delays.

However, nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is supplied:

  • Nora Beauty cannot guarantee successful delivery.

  • Additional courier charges may apply for redelivery.

  • Refunds will not be issued for orders delivered to an incorrect address provided by the customer.

Failed Deliveries

If delivery cannot be completed because:

  • no one is available to receive the parcel;

  • the address is inaccessible; or

  • the parcel is returned to us,

the customer may be responsible for any additional shipping costs required to resend the parcel.

Lost or Damaged Parcels

If your parcel arrives damaged, please notify us within 48 hours of delivery and include photographs of both the parcel and the product.

If your parcel appears to be lost in transit, please contact us so we can investigate the matter with Aramex.

Shipping Confirmation

Once your order has been handed over to Aramex, responsibility for transportation rests with the courier. Nora Beauty will assist customers in tracking shipments and resolving courier issues where reasonably possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@norabeauty.co.za

Website: www.norabeauty.co.za