Refund policy

Return & Refund Policy

 

At Nora Beauty, we are committed to providing quality products and excellent customer service. This Return & Refund Policy complies with the Consumer Protection Act, 68 of 2008 ("CPA") of South Africa.

By placing an order with Nora Beauty, you agree to the terms below.

1. Your Right to Return

If you purchased your order online, you may return an unopened and unused product within 14 calendar days of receiving your order, provided that:

  • The product is unused and unopened.

  • The hygiene seal (if applicable) has not been broken.

  • The item is in its original packaging.

  • All accessories and inserts are included.

  • You provide proof of purchase.

To request a return, please email:

support@norabeauty.co.za

Returns sent without prior approval will not be accepted.

2. Hygiene Products

The Nora Beauty Microneedle Derma Roller is classified as a personal care and hygiene product.

For the safety and protection of all customers, we cannot accept returns where:

  • The sterile or protective packaging has been opened.

  • The hygiene seal has been broken.

  • The product has been used.

  • The product shows signs of wear, damage or misuse after delivery.

This restriction exists for hygiene and health reasons and is permitted under the Consumer Protection Act.

3. Faulty or Defective Products

Nothing in this policy limits your rights under Section 56 of the Consumer Protection Act.

If your product is:

  • defective,

  • unsafe,

  • not of acceptable quality,

  • or does not perform as reasonably expected,

you may return it within 6 months of delivery.

Where the CPA applies, Nora Beauty may inspect the product before determining whether the defect resulted from:

  • misuse;

  • accidental damage;

  • improper storage;

  • incorrect cleaning;

  • unauthorised repairs;

  • failure to follow the included instructions.

If the product is confirmed to be defective due to a manufacturing fault, you may choose one of the following remedies as provided by the CPA:

  • repair;

  • replacement; or

  • refund.

4. Products Not Eligible for Return

Returns will not be accepted for:

  • Opened or used derma rollers.

  • Products damaged through misuse.

  • Products used contrary to the supplied instructions.

  • Products damaged by improper cleaning or sterilisation.

  • Products with missing parts due to customer handling.

  • Products damaged after delivery.

  • Sale or clearance items.

  • Gift cards.

5. Change of Mind

If you simply change your mind, Nora Beauty may accept a return only if:

  • the product is unopened;

  • unused;

  • in original packaging;

  • and suitable for resale.

A reasonable handling or restocking fee may be deducted where permitted by the Consumer Protection Act.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the product is faulty or supplied incorrectly.

6. Incorrect Orders

If we accidentally send you:

  • the wrong product;

  • the wrong quantity; or

  • an incorrect order,

please contact us within 7 days of delivery.

Nora Beauty will arrange collection of the incorrect item at no cost to you and send the correct replacement.

7. Damaged Deliveries

Please inspect your parcel immediately upon delivery.

If your package arrives visibly damaged:

  • take photographs before opening;

  • keep all packaging;

  • notify us within 48 hours.

Failure to report shipping damage promptly may affect our ability to claim from the courier.

8. Return Process

Email:

support@norabeauty.co.za

Include:

  • your order number;

  • full name;

  • photographs (where applicable);

  • reason for the return.

If your return is approved, we will provide instructions for returning the product.

Do not return products without authorisation.

9. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method within 10 business days.

Banks and payment providers may take additional time to reflect the funds.

Shipping fees are non-refundable except where required by South African law.

10. Limitation of Liability

Nora Beauty supplies the Microneedle Derma Roller for cosmetic skincare purposes only.

Customers are responsible for:

  • following all instructions supplied with the product;

  • maintaining proper hygiene before and after each use;

  • replacing the roller when recommended;

  • discontinuing use if irritation occurs.

Nora Beauty shall not be responsible for injury, infection, allergic reactions or skin irritation arising from:

  • misuse;

  • excessive pressure;

  • improper sterilisation;

  • use on broken or infected skin;

  • failure to follow the supplied instructions;

  • use contrary to medical advice.

Nothing in this clause limits any rights you may have under South African consumer law.

11. Contact Us

For all return or refund enquiries, contact:

Nora Beauty

Email: support@norabeauty.co.za

Website: www.norabeauty.co.za